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Like most websites we uses cookies. In order to deliver a personalised, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. These cookies are completely safe and secure and will never contain any sensitive information. They are used only by us.


  1. How to book an appointment

     

    Online

     

    Follow the step by step instructions in choosing your nearest location, choosing the most convenient date and time available to you, selecting the type of medical and arrange payment online, so please ensure you have your debit or credit card to hand at the time of booking. Please also enaure you have booked the location you require.  You can find the address of the clinic by going to www.gettingamedical.co.uk/locations/



    You will receive confirmation of your booked appointment by email following payment.

     

    Telephone

     

    Alternatively, call us between 9.00 a.m. and 6.00 p.m. Monday to Friday on 0845 1221 828.

     

    However, please note that there will be an additional charge of £3 for booking via telephone. 

     

    Please be aware that calling an 0845 number means you would be charged the local rate which varies depending on when (3.95p/1.5p/1p/min day/night/weekend incl VAT) and when calling from a BT landline. Check with your provider if different as they can vary. Calls from mobiles also vary between mobile phone operators from anything from 12p to 41p so please check with your provider. 

     

    Terms and Conditions

    This site is owned by R S J Medicals Limited (“RSJM”), but operated by Med-X Limited ("Med-X") under a licence (together "We", “Our” or "Us").

    If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at enquiries@gettingamedical.co.uk or call us on 01777 800256. 

    Terms and Conditions of Booking

 

     


     

    Please note that if you fail to provide any of the above information then your medical examination cannot be completed and would need to be cancelled. You will incur another charge for any rescheduled appointment booked.   

     

    IMPORTANT ADDITIONAL NOTE:

    After seeing the doctor please take the time to review your D4 form to ensure all questions have been dealt with. If any have been missed then wait to go back to see the doctor before you leave the clinic so it can be sorted out there and then. Otherwise the DVLA may return your form to you and ask for it to be completed at a later date, which may delay your licence.

    Please also note that if the doctor finds that your sight does not meet the criteria for the medical or you fail your eyesight test, then the doctor will give you the option to complete the rest the of the medical examination together with the vision part of the form, or you can visit an optician who should be able to recommend corrective measures so you do meet the criteria required. Any repeat medical examinations as a result will incur another charge.

    The Post Office also offer a checking service at an additional charge to check all the information has been provided before sending it to the DVLA, particularly if you need your licence within a certain timeframe.

    If you do not check the form before submission to the DVLA and they return the form then you can post it to the doctor direct to have it dealt with and returned to you for resubmission. However, we do not accept any responsibility or any consequential losses whatsoever as a result of it.  You accept that the doctor has conducted your medical in their own professional capacity and therefore agree to liaise with them directly without recourse to Us if there are any issues arising from the medical. This is because the DVLA’s literature explains that it is your responsibility to check the form for any missing information before submitting it to the DVLA.

     

    Cancellation policy

     

    The full fee is payable for the medical examination at the time of booking by debit or credit card.  The fee is non-refundable except in the case of an appointment cancelled with more than 5 full working days’ notice before the booked appointment. 

     

    If you cannot or prefer not to pay by card, you can contact us by telephone to arrange to send us a postal order and we will contact you to book the appointment once we receive it. Please note there is an additional charge of £3 for this service.

     

    If an existing appointment is cancelled with more than 5 full working days’ notice then a refund will be given. Any rescheduled appointment will need to be paid for in full.

     

    If an existing appointment is cancelled with 5 full working days, or less than 5 full working days’ notice and rearranged at the same time for a different date, a full charge will still be made for the cancelled appointment, but at our discretion and depending on the circumstances a reduction of £18 will be applied to any new appointment so that the second appointment will cost £30. You will need to contact us by telephone to arrange this. However, this does not apply to appointments which are not attended on the day with no prior notice and subsequently rescheduled.

     

    No refund will be given for medicals not attended or which have been cancelled with less than 5 working days’ notice of the booked appointment date.

     

    If We are unable to provide a medical examination which has been booked, Our liability will be limited to refunding any sums paid for the medical if we cannot arrange an alternative date or location. We will not be liable for any consequential losses in the circumstances.

     

    Under the Consumer Contracts Regulations you have the right to cancel a contract within 14 days of the booked appointment date. The contracted service is deemed to begin from the beginning of the day of the booking. However, the right to cancel is lost during this period if the service is provided in full or preparations have already been made in preparation for the appointment.

     

    General

     

    These Terms & Conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information. By accessing or using the website you are accepting them and agreeing to be bound by them, without limitation or qualification. If you do not want to be bound by them, please leave the website now. 

     

    Availability and conditions of use

    The website is made available to you by Us. Whilst we make every effort to ensure that the website is available, we do not represent, warrant or guarantee in any way the website’s continued availability at all times or uninterrupted use by you of the website.  We reserve the right to suspend or cease the operation of the website from time to time at our sole discretion.

     

    As a condition of your use of the website, you agree:

    1. not to use the website for any purpose that is unlawful under applicable law, or prohibited by these terms and conditions; and
    2. not to defame, disparage anybody or in a manner which is obscene, derogatory or offensive; and
    3. to be responsible for ensuring that your use of the website complies with all parts of these terms and conditions or any applicable law.

    We reserve the right to prevent or suspend your access to the website if you do not comply with any part of these terms and conditions or any applicable law.

     

    Ownership of Rights

    All rights are reserved and any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Us. You may not modify, copy, revise, reproduce, publish, license, distribute, sell any information or content obtained from the website or re-post anything on this website for any purpose.

     

    Any intellectual property rights (including without limitation all patents, copyright, database rights and trademarks (whether registered or unregistered) subsisting in any content or material on this website belongs to Us and/or Our licensors, if any. All rights are reserved for the benefit of ourselves and/or Our licensors.  Nothing in these terms and conditions grants you any rights in the website or the content within the website.

    Accuracy of Content 

    The content of this website is presented “as is” and merely provides general information to give the scope of services provided.  Nothing in this website constitutes technical, financial, legal advice or any other type of advice and should not be relied upon for any purpose. We do not guarantee or make any representation or warranty (express or implied) about the accuracy, completeness, currency, quality, suitability, fitness for a particular purpose of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use or misuse of any of the information contained in any of the materials on this website. Any reliance placed on the information on the website is at your own risk.

     

    Damage to your Computer 

    It is your responsibility to ensure that the right equipment is available to use the website and for you to screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

    Links to Other Websites 

    We have placed links on this website to other websites we think you may wish to visit. We do not vet these websites and do not take any responsibility over the websites or their services and do not have any control over their contents. We cannot accept any responsibility or liability in respect of the use of these websites by you, which will be at your own risk.

    Exclusions of Liability 

    Any disclaimers and exclusions of liability in these Terms & Conditions shall not apply to any damages arising from death or personal injury caused by our negligence, for any fraudulent misrepresentation made by Us on the website or for any other statutory rights which are not capable of being excluded.. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

    To the maximum extent permitted by applicable law, We exclude all liability (whether arising in contract, tort, breach of statutory duty or otherwise) which We may otherwise have to you as a result of:

    • any error or inaccuracies in any information or material within or relating to the website;
    • the unavailability of the website for whatsoever reason; and
    • any representation or statement made on the website.

    Under no circumstances shall We be liable to you for any loss or damage suffered (including without limitation direct or indirect losses) arising from your use of, or reliance on, the website (including the downloading or any software, program or information).

     

    Other Legal Notices 

    There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.



    Use of this Website from outside the UK 

    Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. We make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. 

    Indemnity

    If you are in breach of any of these terms and conditions, you agree to indemnify and hold Us harmless in respect of any costs, expenses, claims, proceedings, actions, losses, damages or liabilities incurred by Us in relation to or arising from such a breach.


    Miscellaneous

     

    We reserve the right to vary these terms and conditions from time to time without notifying you.  By continuing to use and access this website you agree to be bound by any variation or changes made by Us.  It is your responsibility to check these terms and conditions from time to time to verify such variations.

     

    These terms and conditions contains the entire understanding and agreement between Us and you in relation to your use of the website and supersedes and replaces any representation, statement or other communication (whether written or otherwise) made by you or us which is not contained herein.

     

    Should any part of these terms and conditions for any reason be declared invalid or unenforceable by a Court of England, it shall be deemed to be deleted without affecting the remaining provisions.

     

    Law, Jurisdiction and Language 

    This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England. All contracts are concluded in English. 

    IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS & CONDITIONS PLEASE LEAVE THIS WEBSITE NOW 

    Copyright © R S J Medicals Limited and Med-X Limited 2013

     

     

    Privacy & Data Policy 

    This policy relates to your privacy on our domains: 

    We receive personal information through this website. The primary purpose of our website is to provide a quick and easy way to book your medical with Us. We want you to feel secure when visiting our website and we are dedicated to maintaining your privacy when doing so.

     

    This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to Us, or that we collect from you when you are on this website.

    We do update this Policy from time to time so please do return and review this Policy regularly.

    Information We Collect

    In operating our website we may collect and process the following data about you:

     

    1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
    2. Information that you provide by filling in forms on our website, such as when you make a booking or registered for information.
    3. Information provided to us when you communicate with us for any reason.

    Use of Cookies

    We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website for marketing purposes, where appropriate.

    Such information will not identify you personally, it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever.

    Similarly to the above, we may gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

    All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

    Our advertisers may also use cookies, over which we have no control.  Such cookies (if used) would be downloaded once you click on advertisements on our website.

    The following cookies are used on our website and booking system:

    AffiliateID

    This cookie is for our internal affiliate tracking system only. User data is all anonymous.

    PastMember

    This cookie will be set as you log in - to identify you as a previously logged in user.

    alc_enc

    This cookie will be set if you select "Remember Me" during the login process.

    PHPSESSID

    This cookie is used for the user session when tracking the shopping basket.

    Google AdSense

    This cookie is used by Google to report to us how adverts are performing. User data is all anonymous. 

    Google Analytics

    We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.

    Social buttons

    On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

     

    Use of Your Information

    The information that we collect and store relating to you is primarily used to enable us to provide our services to you.  In addition, we may use the information for the following purposes:

     

    1. To provide you with information requested from us, relating to our services.  To provide information on other services or products which we feel may be of interest to you, where you have consented to receive such information.
    2. To meet our contractual commitments to you.
    3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

    If you are an existing customer, We may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

    Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you.  We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

    If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

    If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

    Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. 

    Storing Your Personal Data

    Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

    The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our website, you are responsible for keeping this password confidential.

    Disclosing Your Information

    Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

    We may also disclose your personal information to third parties:

     

    1. Where we sell any or all of our business and/or our assets to a third party.
    2. Where we are legally required to disclose your information.
    3. To assist in fraud protection and minimise credit risk.

    Will we share this with outside parties? 

    We will not sell individual information. It is completely up to you whether or not you want to provide information, however if using our online application process we do have mandatory fields that we ask you to complete in order to gather enough information to process your booking and assist with your medical.

    We may share information with public bodies, including the DVLA or other government bodies in order to comply with their requests or substantiate information and prevent or detect fraud.

    You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 

     

    Parts of the booking pages with www.bookinglive.com and our billing process are automatic and we may process your personal data as part of the billing process with a third party payment gateway.

    In conclusion we are interested in maintaining your privacy and creating a valuable resource for you to use. If you have any questions now or during your visit or if you experience technical difficulties using or viewing our websites, please contact us at enquiries@gettingamedical.co.uk  

    Access To Information

    The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment which covers our costs in providing you with the information requested.  Should you wish to receive details that we hold about you please contact us.

    How to control and delete cookies

    We will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by the website, or indeed any other website you can accept or decline cookies at any time by accessing the preference panels from your browser’s main menu (usually found under ‘Edit’, ‘Tools’ or ‘Options’). Or search your browsers help function for "cookies". However, if you choose to remove cookies parts of the website may not work properly or your use of the website may be impaired.

    Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

     

    Please be aware that by removing cookies, parts of the website may not work properly or your use of the website may be impaired.

    Our website providers and online payment facility providers may use a number of suppliers who also set cookies on the website on our behalf in order to deliver the services that they are providing as shown above.

    Contacting Us

    If you have any queries, comments or requests please contact us at equiries@gettingamedical.co.uk